Products & Craftsmanship
Are all DUOFIRE pieces handmade?
Yes. Each DUOFIRE piece is crafted by hand using carefully selected materials and traditional techniques. This process ensures that every creation carries its own identity and character.
Will my product look exactly like the one in the photos?
Due to the handcrafted nature of our pieces, slight variations in texture, tone, and finish may occur. These differences are intentional and reflect the uniqueness of each item.
Are DUOFIRE products suitable for outdoor use?
Most of our products are designed to be used both indoors and outdoors. However, we recommend checking the specific product details or contacting us for guidance.
Orders & Customization
Can I request a custom piece?
Yes. We offer bespoke solutions tailored to your needs. Please contact us with your idea, and our team will guide you through the process.
How long does it take to produce an order?
Production times may vary depending on the product and level of customization. Typically, orders are produced within a few weeks.
Can I modify or cancel my order?
If your order has not yet entered production, we may be able to modify or cancel it. Please contact us as soon as possible.
Shipping & Delivery
Do you ship internationally?
Yes, DUOFIRE ships to selected countries. Shipping availability and costs are calculated at checkout.
How long does delivery take?
Delivery times depend on your location. Once your order is shipped, you will receive tracking information.
Will my product arrive assembled?
Most DUOFIRE products arrive ready to use. If any assembly is required, clear instructions will be provided.
Care & Maintenance
How should I care for my DUOFIRE piece?
We recommend regular cleaning and proper storage when not in use. Specific care instructions may vary depending on the material.
Can exposure to weather affect the product?
As with any material, prolonged exposure to harsh weather conditions may cause natural wear over time. This is part of the material’s evolution.
Support
How can I contact DUOFIRE?
You can reach us through our contact form or email. We aim to respond as quickly as possible.
Do you offer after-sales support?
Yes. We are committed to supporting you even after your purchase, ensuring the best experience with your DUOFIRE piece.
