Shipping Policy

At DUOFIRE, we aim to ensure your orders are delivered promptly and safely. Please read our delivery terms carefully.

1. Order Processing

Each order is custom-made, and production typically takes 1–2 months.
Orders are processed in the sequence they are received.
You will receive a confirmation email once your order is in production.

2. Shipping Methods & Delivery Time

After production is complete, delivery to your address usually takes 1 week to 1 month, depending on your location and the shipping method.

Delivery times are estimates and may be affected by external factors such as postal delays, courier schedules, or customs for international orders.

3. Shipping Costs

Shipping fees are calculated based on the delivery method and destination.
Any applicable taxes or customs duties for international orders are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this number to track your order until it arrives at your address.

5. Failed Delivery / Address Issues

Please ensure your delivery address is correct and complete.
DUOFIRE is not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a delivery attempt fails, the courier may leave a notice or attempt re-delivery.

6. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us immediately at duofirept@gmail.com.
We will investigate the issue and provide a replacement or refund where applicable.