Return & Refund Policy

At DUOFIRE, all our products are handmade by skilled Portuguese artisans with care and attention to detail. Because each item is unique and made to order, we ask you to read our return policy carefully before making a purchase.

1. Made-to-Order & Handmade Products

  • Every product is custom-made and handcrafted, making each piece unique.
  • Due to the personalized nature of our items, returns or exchanges are generally not accepted, except in cases of defects or damage during shipping.

2. Damaged or Defective Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it at duofirept@gmail.com.
  • Include photos of the item and your order details.
  • After verification, we will either:
    • Replace the item at no extra cost, or
    • Issue a full refund if a replacement is not possible.

3. Order Cancellations

  • Orders can be cancelled within 48 hours of purchase, provided production has not yet started.
  • Once production begins, cancellations are not possible due to the handmade nature of our products.

4. Refund Process

  • Approved refunds will be processed using the same payment method used for purchase.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Shipping Costs for Returns

  • For defective or damaged items, DUOFIRE covers the return shipping costs.
  • For any other returns (if allowed), the customer is responsible for return shipping.

6. Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us: